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Sprint has recently made headlines through false collections of taxpayer’s money, finding themselves in hot water with the New York-based FCC.
Though they are in the current spotlight, just like other cell phone carriers whether Verizon, AT&T, or Sprint, delinquent accounts will wind up with a debt collections company.
If you have an unpaid Sprint debt, it will show up on your credit report as a collections account. They may even pass off the Sprint bill to a third-party agency to coerce payments from you.
Whether you are hearing from Sprint, a T-mobile company, or a collections agency, no one enjoys dealing with debt collectors. Open accounts on your credit report can significantly impact your credit score.
Collections accounts can stay on your credit report for up to seven years in the United States, even after you pay the debt in full.
This will impact your FICO credit score and your ability to qualify for a loan or better credit card rates unless you get the entry removed. FICO is a registered trademark of the Fair Isaac Corporation in the United States and in other countries.
Luckily, you can get the entry removed by negotiating with creditors in the proper way, stopping the hassle of unending phone calls about an unpaid cell phone bill.
Steps to Remove Sprint Collections From Your Credit Report
Here are the necessary steps to take to remove Sprint collections from your credit report.
- Settle the Debt
- Communicate in Writing
- Request Debt Validation
- Pay for Delete
- Work with a Professional
Try to Settle with Sprint First
If Sprint hasn’t already sent the bill to collections, you should try to settle the matter by trying to contact Sprint directly.
This is generally the best way to resolve the matter and can prevent the debt from being moved to a collection agency.
In general, most companies are willing to work with you if you aren’t able to pay the full amount immediately.
Ask Sprint if you can work out a payment plan with them in order to pay the account number total balance.
This will keep you in good standing with them and avoid the debt from being sent to collections.
If Sprint has already sent the debt to collections, you will need to request a copy of your credit report to find out who currently owns the debt.
You can do this by contacting the three major credit bureaus (Experian, Equifax, and TransUnion) and requesting a free copy of your credit report.
You are entitled to one free copy per year under federal law.
From there, you can find out the collection agency’s identity and contact information.
You will need this information in order to request debt validation and negotiate a settlement.
Get a Free Copy of Your Credit Report
Request Communication through U.S. Mail
Debt collectors are notorious for saying one thing over the phone and turning around and doing the opposite.
That’s why it is highly important to conduct all of your communication with Sprint collections through U.S. Mail.
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request that Sprint collections contact you specifically through U.S. Mail.
This can help you hold them accountable for what they say to you as well as prevent excessive or abusive communication.
Make sure you hold onto all of your communication with the debt collectors so that you can refer back to them later if you need to.
When Sprint or a third-party collector contacts you next, tell them that you are aware of your rights under the FDCPA and would like to communicate strictly in writing through U.S. Mail.
If they begin to argue with you, tell them that they are in violation of the FDCPA and hang up.
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Request Debt Validation
The FDCPA gives you the right to validate your debt with the debt collector. This is an essential step to take even if you plan on paying the debt.
This is because you can get the negative entry removed from your credit report if Sprint collections get any details wrong on your credit report.
To verify your debt, you will need to send a debt validation letter to whoever currently owns the debt.
You will need to send this letter within 30 days of the first contact with the creditor. Otherwise, they may not respond.
For example, if you were a new customer with Sprint, but were unhappy with your service plan and switched to Verizon, you would be asked to turn in your iPhone or Android back to Sprint to avoid being charged.
Sometimes companies do not keep up with equipment returns well and will charge you despite your returning the equipment, equalling a collections call.
This is where the debt validation letter comes in handy. A debt validation letter should ask the creditor to:
- Prove that the debt is real and belongs to you.
- Prove that the debt has not been paid.
- Prove that they are authorized to collect the debt.
When the debt collector returns with the information you requested, look over it carefully and note any inaccuracies.
If anything seems amiss, you can dispute the collections entry with the three major credit bureaus and have the entry removed entirely.
Make a Pay-For-Delete Agreement
If you are unable to get the collection entry deleted for inaccuracies, your next bet is to work with Sprint collections to come up with a pay-for-delete agreement.
This is a long shot as far as working with debt collectors goes, but it is a possibility if you have exhausted your options.
A pay-for-delete agreement is when you agree to pay the full amount or a portion of the debt in exchange for the creditor to stop reporting the debt to major credit bureaus.
If the debt has moved to a collection agency, they will be more willing to negotiate on this than if the debt is still with Sprint.
To get started, write a letter to the creditor offering to pay the debt in exchange for deletion.
If they agree, make sure that you get this agreement in writing with unambiguous language.
Make your first payment after you get this contract and check your credit report in 30 days.
If the entry is still on your credit report, contact the collector and remind them of your agreement.
Work with a Professional
If all else fails, you can always turn to a credit repair company to help remove the entry.
Credit repair companies specialize in removing dings from your credit report so that you can improve your credit score and achieve your financial goals.
They are a great service for people that haven’t had luck with debt collectors in the past or for people that don’t have the time to deal with the back and forth.
Of all the credit repair companies out there, I recommend working with Lexington Law. They are consummate professionals with a long track record of success dealing with debt collectors.
They can work with you to remove negative marks from your credit report and get your score back on track.
Learn More about Lex Law
Sprint Collections Contact Information
Here is Sprint’s contact information:
- Website: www.sprint.com
- Headquarters Address: 6200 Sprint ParkwayOverland Park, KS 66251
- Phone Number: 800-808-1336 or 888-211-4727
Dealing with Sprint Collections
Removing a collections account from your credit report isn’t easy, but it is worth the effort.
Getting rid of your Sprint collections entry can help you get your finances back on track so that you can achieve your financial goals for the future.
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