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How to Remove EOS CCA from Your Credit Report

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There are few things more anxiety-inducing than being contacted by a debt collector.

If a company called EOS CCA is on your missed calls list, it means that they are pursuing you for an old debt.

Unfortunately, that’s not all. They have also likely opened a collections account on your credit report.

A collections account can damage your credit score for up to seven years – even if you pay off the debt.

To limit the impact on your credit score, you need to remove the account from your credit report as soon as possible.

Keep reading to learn more about EOS CCA and how to remove them from your credit report.

What is EOS CCA?

Also known as Collection Company of America, EOS CCA is a large collection agency that currently employs about 6,000 employees.

Founded in 1991 in Massachusetts offering general collection services, they are currently headquartered on Longwater Dr. in Boston with regional centers all across the United States.

This particular debt collection agency generated over $500 million dollars in revenue in 2019 by providing all aspects of receivables management.

They may also go by Collecto, Inc., EOS Group, EOS CCA Verizon, and EOS CCA Collection, but regardless of the name, they are a legitimate company and not a scam.

They collect a variety of debts for lenders, including those from banks, credit cards,  telecommunication companies like CenturyLink, healthcare, student loan providers, colleges and universities, and more.

Steps to Remove EOS CCA from Your Credit Report

Even if you pay off the debt, EOS CCA’s collection account will not disappear from your credit report.

It will stick around for years to come unless you take other actions to get it removed.

Here are the fundamental steps to remove the collection from your credit report for good.

  1. Get Everything in Writing
  2. Ask for a Goodwill Deletion
  3. Request Debt Validation
  4. Negotiate a Settlement

Get Everything in Writing

One of the first things you should do when dealing with a debt collector is request that they communicate with you strictly in writing.

Debt collectors are notorious for saying one thing to you over the phone and then turning around and doing the opposite.

This is because, without written proof, they can’t be held accountable for their promises.

The Fair Debt Collection Practices Act (FDCPA) gives you the right to request that a debt collector contact you strictly via U.S. Mail.

This way, you can keep a file with all of their correspondence with you and refer back to it if you need to. Next time EOS CCA calls you, tell them that you are aware of your

rights under the FDCPA and are formally requesting all communications through U.S. Mail.

If they begin to argue or push back, tell them that they are in violation of the FDCPA and hang up.

Continue to do this until they stop calling and start sending you mail instead.

Ask for a Goodwill Deletion

If you have already paid EOS CCA for the debt, you may still have a chance at getting the collection removed from your credit report.

You can do this by requesting a goodwill deletion from EOS CCA.

A goodwill deletion is exactly what it sounds like; a debt collector agrees to stop reporting the debt to major credit bureaus out of kindness.

This will typically only work if you have already paid the debt and have maintained timely payments with the original creditor.

Essentially, if this is a blip on your record, EOS CCA may be willing to delete it.

To request a goodwill deletion, write EOS CCA a letter that explains your reason for missing payments and why you would like the entry deleted.

Many people use the reason of wanting to qualify for a home or auto loan as a reason, and this seems to work relatively well.

A good thing to remember is being honest and polite throughout your letter.

EOS CCA would be doing you a favor by deleting the entry, so it is important that you don’t come across as entitled in your letter.

Request Debt Validation

Collection agencies like EOS CCA get bad information more than you may think. They may have the incorrect balance, date, or name on their official records.

That is why it is important to request debt validation to ensure that EOS CCA has accurate information regarding your debt.

You have a right under the FDCPA to request that EOS CCA verify your debt information.

It is an important step in the debt collection process, but it must be done quickly. You typically only have 30 days after first contact to request deb validation. After that, the collector may ignore your request entirely.

How To Remove A1 Collections From Your Credit Report

To request debt validation, you must send a debt validation letter along with a Section 609 A Form to EOS CCA.

This is a formal request for EOS CCA to verify specific pieces of information related to your debt, such as the name and the total amount of the debt.

Once EOS CCA receives your letter, they should gather and send you several documents meant to prove that the debt belongs to you.

Go through these documents carefully and highlight any information that seems inaccurate.

If you find anything that outright contradicts the information you have about your debt, you can submit a dispute to the three major credit bureaus.

They should remove the account from your credit report, and you may get out of paying the debt altogether.

Get a Free Copy of Your Credit Report

Negotiate a Settlement

It may be that EOS CCA is able to validate the debt, which means that you are legally responsible to repay it.

The most asked question is, “Can debt collection agencies really sue me for re-payment?” The answer is yes, however it is rare.

If this happens, your next step is to negotiate a settlement in the form of a pay-for-delete agreement.

At the end of the day, EOS CCA’s goal is to get you to pay money on your debt. But this doesn’t mean that they necessarily need you to pay all of your debt.

Debt collectors will sometimes purchase debts from the original creditor for pennies on the dollar, which means they only need to make a portion of the balance back to earn money.

This can work in your favor if you haggle with EOS CCA to delete your entry in exchange for payment.

Start by offering EOS CCA half of the total amount of the debt.

They will probably push back on this, so you will need to negotiate with them to come to a reasonable solution that works for both of you.

Make sure that EOS CCA agrees to delete the entry rather than list it as paid.

Once you come to a compromise, have them send you the agreement in writing. Don’t make a payment to them until you receive this document.

After you make a payment, wait 30 days to check your credit report. You should notice that EOS CCA is no longer listed.

If they are removed, continue to make payments until you have paid the agreed-upon amount.

If EOS CCA is still listed on your credit report, reach out to them, and remind them about your agreement.

Hire a Professional

If dealing with this entire process seems like too much for your handle, you can turn to a credit repair company like New York-based company Credit Glory or perhaps Lexington Law.

By allowing a reputable credit repair company to handle the negotiations with the debt collectors, you save yourself the hassle of phone calls, keeping up with letters, and just the overall stress of it all.

A reputable credit repair company can handle these issues for you and help you get your credit score back on track.

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Is EOS CCA a Legitimate Company?

You may be curious if EOS CCA is a legitimate company.

After all, you are bound to question the authenticity of a company that calls you out of the blue, demanding money.

EOS CCA is indeed legitimate, but this does not mean that they are pleasant to work with.

They have about 1,800 complaints filed with the Consumer Financial Protection Bureau (CFPB) and nearly 250 with the Better Business Bureau (

Most of these complaints are in regard to scammer behaviors including harassing cell phone calls, inaccurate reporting, and failure to validate a debt, all in violation of the Fair Credit Reporting Act.

EOS CCA Contact Information

Here is som of EOS CCA’s contact information:

  • Mailing Address: 700 Longwater Drive Norwell, MA 02061
  • Phone Number: 877-395-5997
  • Website:

Dealing with EOS CCA

Removing a collection account from your credit report is not a pleasant process, but it is worth it.

By dealing with EOS CCA early, you can prevent a significant impact on your credit score.

Doing so will allow you to regain financial control and achieve your financial goals.

The ability to improve your credit score starts with you, and I am here to help you.

For more tips on how to improve your credit score, be sure to check out some of our popular articles.

The content in this article is meant to serve as general information only and not to substitute as legal advice.

Please seek a law firm for legal counsel should your situation warrant it.

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