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How to Remove Capio Partners From Your Credit Report

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Unfortunately, if you are being pursued by Capio Partners, LLC. for a debt, they’ve likely opened up an entry on your credit report.

Apart from being annoying, these debt collectors can cause a host of problems for your credit score down the line.

Collection accounts can hurt your credit score even after you pay off the debt. Credit reporting agencies (Experian, Equifax, and Transunion) unfortunately keep collection company entries on your report for up to seven years. This means these bad credit entries can be viewed by creditors and lenders.

However, it is possible to remove these entries and get your credit score back on track.

Check out our comprehensive article to learn more about Capio Partners, your consumer rights, and how to get rid of them on your credit report.

What Is Capio Partners?

Capio Partners is a medium-sized debt collection agency located in Duluth, Georgia and headquartered in Sherman, Texas. Originally founded in 2008, they are the largest purchaser of healthcare debt in the United States.

The company is not a scam. If you have any unpaid medical bills from any healthcare provider, you could likely hear from Capio Partners.

Capio Partners Complaints

Even though they have only been in business for 12 years, Capio Partners has an extraordinary number of customer complaints against them.

Currently, Capio Partners has about 700 complaints filed against them with the Consumer Financial Protection Bureau (CFPB) and about 400 complaints filed against them with the Better Business Bureau (BBB) within the past three years.

The majority of these complaints are regarding harassing phone calls, inaccurate reporting, and failing to respond debt validation requestsion.

In one instance, Capio Partners continued to pursue a debt after a customer was the victim of identity theft.

Steps to Remove Capio Partners From Your Credit Report

Here are the essential steps to take if you want to remove Capio Partners from your credit report for good:

  • Know Your Rights
  • Ask for a Goodwill Deletion
  • Request Debt Validation

Know Your Rights

Debt collectors don’t want you to know this, but there is actually federal legislation that protects you from their harassment.

The Fair Debt Collection Practices Act (FDCPA) gives consumers the right to dispute debts and prohibits harassment, abuse, and deception from debt collectors.

Some examples of actions that are prohibited under the FDCPA are:

  • Calling before 8 a.m. or after 9 p.m.
  • Harassing you by telephone
  • Using profane or abusive language
  • Calling after you have requested that they only contact you through U.S. Mail
  • Misrepresenting themselves when communicating with you
  • Reporting false information to credit bureaus
  • Contacting your friends, family, or place of work regarding your debt

Understanding your rights under the FDCPA gives you an upper hand against Capio Partners. Most debt collectors assume that people don’t know their rights and will treat them abusively to secure payments.

By arming yourself with this knowledge, you can prevent abuse from Capio Partners down the line.

Ask for a Goodwill Deletion

If you have already paid off the balance of the debt, don’t worry. There is still a possibility that you can get the collection removed from your credit report.

Capio Partners may be inclined to stop reporting the debt if you ask nicely for a goodwill deletion.

A goodwill deletion is when a debt collector agrees to stop reporting a paid debt to the major credit bureaus out of benevolence.

This happens when you write them a letter explaining the reason for your late payments and why you would like the entry removed.

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If you are curious about how to write a goodwill deletion letter, I have an easy-to-follow template to help you get started.

Goodwill Letter Template

When crafting your goodwill deletion letter, be sure to be polite and refrain from demanding a deletion.

Calmly explain your situation and tell them how the collection account is affecting your financial goals.

If you are trying to qualify for a mortgage, this is a good thing to mention as a reason for requesting a goodwill deletion.

If you make your case, Capio Partners may relent and grant you the deletion.

Request Debt Validation

Goodwill deletions won’t always work for people, especially if you haven’t paid the debt yet.

f you have doubts about the validity of your debt or are looking for another option to get rid of your debt, you can request debt validation.

The debt collection process is by no means perfect. Often time, the information will get lost as it is passed from the original creditor to the debt collector.

This means that the amount, the date of acquisition, and the creditor may be incorrectly listed on your collection entry. In fact, it is possible that the debt doesn’t even belong to you. That is why you must verify the debt information as soon as you can.

Under the FDCPA, you have the right to ask for debt validation from the debt collector. The catch is that you must do it within 30 days of the first contact.

Start by writing a debt validation letter that asks Capio Partners to confirm various pieces of information associated with your debt. If you are unsure how to write a debt validation letter, I have a template that can help.

Once Capio Partners returns with the information you requested, look over it carefully and note any inaccuracies. If you see anything that doesn’t match up, file a dispute with the three major credit bureaus and ask them to remove the entry.

They are required to do so, and this can be a way for you to get out of paying the debt altogether.

Capio Partners Contact Information

Here is Capio Partners contact information:

  • Address: 2222 Texoma Pkwy Ste 150, Sherman, TX 75090
  • Phone Number: (678) 682-3680 or (903) 892-7400
  • Website:
  • Other Names: Capio Partners Collection, Capio Partners, LLC.

Dealing With Capio Partners

If you are still having trouble removing Capio Partners from your credit score, you may want to involve a credit repair company.

A credit repair company can help you remove any negative marks on your credit report and help you get your credit score back on track.

I recommend working with Lexington Law law firm to assist with removing dings from your credit report. They are industry experts that can handle the back-and-forth process so that you don’t have to.

Ask Lexington Law for Help

While dealing with debt collectors may be annoying, you should handle them sooner rather than later.

You will thank yourself down the line when you can rebuild your credit score and achieve your financial goals.

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